What Good Looks Like: Western Union

What Good Looks Like: Western Union

Western Union

Main Challenge

Western Union wanted to increase equitable access and visibility for career development opportunities internally, including jobs, gigs, and training.

Opportunity Employment Practice

Ensure all new roles are posted internally to allow for any interested employee to apply to mitigate favoritism.

Business Case

Internal hiring benefits employers by reducing the hiring time usually taken to hire externally and by reducing the time required for talent sourcing and onboarding. Employers can retain their best talent and institutional knowledge while also fortifying the trust their employees have in them and offering pathways to internal mobility.

About What Good Looks Like

When companies empower their employees, everybody benefits. What Good Looks Like presents case studies of leading companies who have committed to supporting their frontline and entry-level employees. In a changing workforce landscape, it’s not only important but also urgent for employers to respond with innovation. Each edition of What Good Looks Like and each individual case study gives readers a closer look into how companies of diverse geographies and industries have piloted, implemented and scaled equitable talent practices.

We heard a consistent request from our employer partners for detailed examples of how other companies have made their visions of a more equitable, robust talent system a reality. We compiled What Good Looks Like to fill that request and added practical exercises on top of the research to help readers assess their own paths forward.

The research included in this case study was supported by funding from Walmart.

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